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Terms of Service

Last updated: 4 July 2026

Overview

This website is operated by Giftora. Throughout the site, the terms "we", "us" and "our" refer to Giftora, the operator of the website and services at giftora.co.za.

Giftora offers this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, creating an account, creating or managing a registry, accepting a contributor invite, viewing a public registry, purchasing a subscription or otherwise using our services, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein and/or available by hyperlink (including our Privacy Policy).

These Terms apply to all users of the site, including without limitation visitors, account holders, registry owners, contributors and guests. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current Service shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Eligibility and account terms

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

You may not use our Service for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses or any code of a destructive nature. A breach or violation of any of the Terms may result in termination of your access to the Service.

You agree to provide current, complete and accurate account information and to keep your login credentials secure. You are responsible for activity that occurs under your account.

2. General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is handled by our payment provider and is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. The Service

Giftora provides online gift registry tools that let you create gift lists for celebrations, invite contributors to help manage a registry, and share a public link with guests.

We provide the software and platform only. We are not a retailer, seller, courier or payment intermediary for gifts on your list. Guests purchase gifts on third-party retailer websites. We do not process guest gift payments, hold funds for gifts, or fulfil orders.

By creating a registry, you grant Giftora the right to host and display that registry and related content on the Service, including on public pages accessible via a link. You are responsible for the accuracy of information on your registries.Giftora is not responsible for misprints, outdated product details or incorrect event information you publish.

4. Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary sources. Any reliance on material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Images, descriptions and other content you submit must not violate any law or infringe copyright or other rights unless you own those rights or have permission to use them. We reserve the right to remove content we find unlawful, offensive, hateful, abusive or otherwise inappropriate.

5. Your responsibilities

  • Provide accurate event and account information.
  • Only add contributor emails with permission; contributors can manage gifts when signed in with the invited address after accepting an invite.
  • Do not use the Service for unlawful content, spam or abuse (including automated scraping of our APIs).
  • Product URLs you import must comply with applicable site terms and laws.
  • Do not publish sensitive personal information on public registry pages that you do not want guests to see.
  • Use personal information obtained through the Service (including contributor and guest details) only for purposes connected with the relevant registry, and not for unrelated marketing unless you have a separate lawful basis and any required consent.

6. Modifications to the Service and prices

Prices for our plans and products are subject to change. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Plan limits (including the number of registries and gift or import allowances) may change over time. Where a change materially reduces your paid entitlements, we will provide reasonable notice where practicable.

7. Subscriptions, fees and billing

Giftora may offer free and paid plans, as well as one-time purchases such as extra registry slots. Paid plans and one-time purchases are processed by Stripe. Subscriptions renew until canceled through the billing portal or as otherwise provided in the Service.

You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address, so that we can complete transactions and contact you as needed.

We reserve the right to refuse any order you place with us, and to limit or cancel quantities purchased per person, per household or per order, including where orders appear to be placed by dealers, resellers or distributors.

Payment processing for subscriptions and one-time purchases is provided by Stripe and is subject to Stripe's terms and privacy policy. By making a purchase, you also agree to Stripe's applicable terms.

8. Refunds

Refunds for paid plans or one-time purchases are handled according to our support policy and applicable law. If you believe you are entitled to a refund, contact us at support@giftora.co.za within a reasonable time after purchase and include enough detail for us to review your request.

We are not responsible for refunds, returns or disputes relating to gifts purchased from third-party retailers.

9. Optional tools and third-party services

We may provide you with access to third-party tools or services over which we neither monitor nor have control (including product URL extraction providers and authentication or hosting providers). You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

New features and/or services offered through the website shall also be subject to these Terms.

10. Third-party links and gift purchases

Certain content and services available via our Service may include materials from third parties. Links on this site may direct you to third-party websites (including retailer product pages) that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

Product listings, pricing and availability shown in your registry may be incomplete or out of date. Gift purchases happen on external retailer sites, and fulfilment is solely between the guest and the retailer.

11. User content, feedback and other submissions

If you send creative ideas, suggestions, proposals, plans or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your content and comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights, and will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware. You are solely responsible for content you submit and its accuracy. We take no responsibility and assume no liability for content posted by you or any third party.

Upon closing or using a registry, we may contact you to ask for a review of your experience. By providing a review, you permit Giftora to use your review and related images on the Giftora website and other digital properties operated by Giftora for marketing, promotional and customer engagement purposes.

12. Personal information

Your submission of personal information through the Service is governed by our Privacy Policy.

13. Public registry pages

Registry pages shared via a public link are accessible to anyone with that link. Do not include sensitive personal information you do not want visible to guests.

14. Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to plan descriptions, pricing, promotions, offers or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted an order), except as required by law.

15. Prohibited uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

  • for any unlawful purpose;
  • to solicit others to perform or participate in any unlawful acts;
  • to violate any international, national, provincial or local regulations, rules, laws or ordinances;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
  • to submit false or misleading information;
  • to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service or of any related website, other websites or the Internet;
  • to collect or track the personal information of others except as expressly permitted by the Service and applicable law;
  • to spam, phish, pharm, pretext, spider, crawl or scrape;
  • for any obscene or immoral purpose; or
  • to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

16. Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service is provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

In no case shall Giftora, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any content posted, transmitted or otherwise made available via the Service, even if advised of their possibility.

Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Without limiting the above, we are not responsible for third-party product listings, pricing accuracy or purchase fulfilment.

17. Indemnification

You agree to indemnify, defend and hold harmless Giftoraand our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

18. Severability

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

19. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by deleting your account or notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).

20. Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

21. Governing law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

22. Changes to Terms of Service

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

23. Contact information

Questions about the Terms of Service should be sent to us at support@giftora.co.za.